Jencap Privacy Notice

Jencap Group, LLC, including its United States subsidiaries (“Jencap”) is one of the largest wholesale intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. Jencap is committed to protecting your privacy and the privacy of its retail partners and clients. This Privacy Notice describes how Jencap collects, uses, and discloses personal information. This Notice applies to any personal information you provide and any personal information we collect from other parties.

When do we collect your information?

Jencap collects personal information when:

  • you contact us or we perform services for you whether as an individual customer, a policyholder, a claimant, an employee, or any person who we do business with
  • we obtain information from an insurance agent or broker, insurance company, or other third party, such as a financial institution or governmental agency
  • we provide services for our clients, retail partners, policyholders, or consumers
  • you register on our website or email distribution lists
  • you RSVP to or attend our events
  • you interact with us through social media
  • you apply for a job at Jencap

What information do we collect?

In the course of interacting with you or providing our products and services, Jencap may collect information directly from you or indirectly through other sources, which may include the following:

  • Name and contact information (email address, mailing address, phone number, mobile number, etc.)
  • Insurance policy and claim information
  • Banking information
  • Government-issued identification and record details (Social Security number, driver’s license number, motor vehicle records, passport information, tax ID number, unemployment number, etc.)
  • Information you provide on a job application or that is obtained under a position-related background check
  • Demographic information (date of birth, gender, employment status, benefit coverages, marital status)
  • Physical or mental health information
  • Criminal record information

How do we use your personal information?

We process personal information that is provided by you or our clients, our retail partners, or other third parties in order to perform services. The processing of your personal information depends on the type of services we provide, applicable laws, regulatory guidance, and professional standards. Where Jencap processes your personal information on behalf of a client, retail partner, or third party, it is that entity’s obligation to ensure that you understand that your personal information will be disclosed to Jencap.

All processing of your personal information is justified under a “lawful basis” for processing, including the following:

  • your consent
  • processing is necessary in order to enter into or perform a contract for you or on your behalf
  • processing is necessary for us to comply with legal obligations
  • processing is in our legitimate commercial interest, except that our interest may not override your fundamental rights or freedoms
  • In limited circumstances, we will use your consent as the basis for processing your personal information.

Do we collect information from children?

Jencap does not knowingly collect information from children who have not reached the age of consent under relevant data privacy laws. If we learn that we have collected personal information from a child who has not reached the age of consent, we will delete it immediately.

What Information Do We Collect Through Automatic Data Collection Technologies?

As you navigate through and interact with Jencap’s websites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to Jencap’s websites, including traffic data, logs, and other communication data and the resources that you access and use on the websites.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information Jencap collects automatically is only statistical data that helps Jencap improve its websites and deliver a better and more personalized service, including by enabling Jencap to:

  • Estimate audience size and usage patterns.
  • Store information about your preferences, allowing Jencap to customize its websites according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to Jencap’s websites.

How long do we retain your personal information?

Jencap collects and processes personal information in connection with providing its clients or retail partners with various services. We retain each category of your personal information for no longer than is reasonably necessary for one or more business purposes.

Do we disclose your personal information?

We will share your personal information with insurance companies, underwriters, and retail brokers as necessary to procure insurance products requested by you or on your behalf. We may also share your personal information with contractors, service providers, and other third parties.

Do we transfer your personal information across geographies?

For certain services offered by Jencap, personal information may be transferred outside of Jencap or to third parties that may operate outside of the United States.

How do we protect your information?

Jencap protects personal information using physical, electronic, and procedural safeguards that are specifically designed to meet or exceed the requirements of applicable laws.

What choices do you have about your personal information or our communications?

You have certain rights related to the processing of your personal information, including:

  • You have the right to unsubscribe from our communications by clicking the "unsubscribe" link in our marketing emails.
  • You can set your browser to refuse all or some browser cookies.

Your Rights under GDPR

The General Data Protection Regulation (“GDPR”) affords certain rights to individuals in the European Union. Specifically, individuals in the European Union are entitled to the following:

  • The right to be informed
  • The right to access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability

If you make any such request, Jencap has one month to respond to you. If you would like to exercise any of these rights, please contact Jencap.

Effective Date: January 1, 2024
Updated: May 8, 2025